Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Any issue, pretty much no matter what, I'm happy to send a replacement. I
You don't need to send anything back. Once your return or exchange is approved, we'll process it right away — no need to ship the product to us.
To start a return or exchange, contact me at cgrimm@kuhnproducts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
If you'd like a different scent or product, contact us and we'll help arrange the exchange directly — no need to send your current item back.
European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Refunds
We will notify you once your return or exchange is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at cgrimm@kuhnproducts.com.